Working from home as an In Home Agent is growing rapidly across the US .  Today’s technology allows high caliber, professional people to telecommute from home as In Home Agents.  The major draw is flexibility.  At home agents usually can choose the type of customers they service while approving of the schedule requirements in advance.  At home agents also can usually choose their hours of availability.  One of the benefits many at home agents enjoy is the ability to work only mornings or evenings.

At Home Agents accept and service inbound customer service or sales calls for thousands of company’s across the US .  Company’s hiring at home agents seek professionals with customer service or sales skills who are ready to work from home.  Many of the company’s contracting at home agents are the top brands across the country.

Investment to become an In Home Agent

The initial investment will range from company to company, but the average investment to become an in home agent is roughly $500.  This includes application fees, background checks, Incorporation, high-speed internet access, phone equipment, and a dedicated line.  This investment should also include the initial Client training.

Salary for In Home Agents

Salary is normally a function of the experience needed and the training required to service your client’s customers.  A good at home agent may expect to make an average of $10 - $15 per hour.  Keep in mind you won’t be making money from day one.  You will need to complete the required training first which may take up to two months.  Some company’s may pay minimal wages during training, but most wont.

Becoming an At Home Agent. 

To become an at home agent you will be required to take a handful of competency and personality profiling tests. 

Computer Competency – This test usually tests your competency of navigating through Windows XP.  Some companies may use tests with true/false or multiple choice questions while other company’s will give an interactive tests that require one to actually navigate though Windows XP.  These tests usually aren’t too in depth, but will cover topics like the internet, MS Office, Windows interface, and file management.

Personality Profile – There are many tests out there which will try to provide insight into your personality, strengths, and weaknesses.  While these tests come in many types, usually they will consist of scripted questions asking you make choices.  The main goal of these tests is to determine if your personality will be conducive to an At Home Agent Position.

Role Play – Some call centers may ask you to roll-play a customer service type conversation.  Of course, they are looking to see if you have the ability to communicate clearly and effectively in a customer service setting.