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Looking for a call center job? If you are wondering where
to find a call center in your area please have a look at our
call center directory page.
Most call center interviews will also include a couple tests to measure competency
in a few key areas. It would be wise to expect and prepare for the following tests:
Number Perception and Number Series – These tests usually deal
with completing patterns like 2,4,6,_,_, or comparing two long numbers (45367 and
43576) to determine if they are a match: you’ll notice that the two numbers are
close but not the same. These tests are pretty simple and straight forward, yet
surprisingly, they cause much difficulty to many applicants. This is usually due
to the fact that the interviewee didn’t not expect the tests and isn’t mentally
prepared. Most people can easily pass these types of tests if they expect them and
are prepared.
Typing Test - The key to a
good typing test is relaxing so you don’t make too many mistakes. Mistakes cost
valuable time. If you are a bit rusty with your typing skills practice on your word
processor. You can also search on Google for timed typing tests. Most Call Centers
will want to see a minimum score of 30 WPM.
Spelling – This is usually part of the typing test. Once again,
the best advice is to relax and not go too fast. Usually they want to see less then
3 errors.
Personality Profile – There are many types of personality tests.
The goal is to give the interviewer insight into your personality. Are you introverted
or extraverted? Are you perceptive or judging? Are you a doer or a thinker? Usually
the company will have a range of profiles that they feel will help a person be successful
in the position. The most weight is usually given to those that are doers. Call
Centers seek after those people that can handle the customers quickly and concisely.
Too much over-thinking will usually slow the employee down.
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