CSR Training is imperative to the success of any call center company. 

Whether or not your company acts as an outsourced help desk or as an order taking company it is vital that your call center reps have the training they need in order to succeed and please the customer on the other end of the line.

The training professionals at TrainUp.Com provide the following role definition for a CSR:

“Customer service representatives are employed by many different types of companies throughout the country to serve as a direct point of contact for customers. They are responsible for ensuring that their company's customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and the nature of their service needs can vary considerably.

All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means—either in person; by telephone, e-mail or regular mail correspondence, or fax; or even over the Internet. Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area. Customer service representatives play a critical role in providing an interface between the customer and the company that employs them, and for this reason employers seek out people who are professional and will convey the company's integrity.”