Did you know that sales from telemarketing top $660 BILLION dollars annually in the U.S. ? That’s a big number and worthy of further investigation as to how to make sure your sales are being handled.

What does “inbound” refer to?

Inbound simply refers to calls which are being received at the call center. In other words when you call 1-800-FLOWERS you are placing a call to a call center that is equipped to handle inbound calls. This is opposed to outbound telemarketing during which calls are placed from the call center to current or prospective customers.

What is special about an Inbound Call Center ?

An inbound call center is a facility setup to receive calls on behalf of companies.  It generally performs operations such as order taking, customer service, appointment scheduling, and more for a myriad of customers across various industries. Some call centers specialize in a niche market such as appointment scheduling for doctors or automobile service.

Inbound Call Center Training

One of the best companies for call center customer service representative training is The Call Center School.

About The Call Center School

The Call Center School is a Nashville, Tennessee based company that provides a full range of call center education solutions. Their mission is to equip call center professionals with the knowledge, skills, and abilities necessary for successful performance on the job. To foster this professional development, The Call Center School provides standard educational programs on a variety of call center topics, customized education programs for call centers and industry vendors, and general call center consulting.

The Call Center School was founded by Penny Reynolds, Maggie Klenke, and Pamela Trickey. The company's co-founders formerly served as the founders, management team, and faculty of Call Center University (CCU).

Their educational and consulting services cover all aspects of call center management, including site selection and design, workforce planning, forecasting and scheduling, technology assessment and implementation, performance measurement, coaching and training, and strategic planning.