Pharmaceutical Companies and The Call Center

The FDA now allows Pharmaceutical companies to promote their drugs via advertising albeit with a great number of restrictions. In light of this Big Pharmaceutical companies have been utilizing both print and broadcast media which include call to action toll free numbers for consumers.

Due to the extensive requirements the FDA imposes on pharmaceutical companies the call centers that offer this inbound service must strictly adhere to their script, and utilize call recording equipment for every call to insure compliance.